Policies and Procedures

Our Policies

All of our customer-related policies can be downloaded here:

Communications policy (PDF)

Customer Service Standards (PDF)

2006 Customer Service Results

Data protection policy (PDF)

Equal opportunities policy (PDF)

Fees policy (PDF)

General Regulations (PDF)

Malpractice policy (PDF)

Retention of Information policy (PDF)

Reasonable Adjustments policy (PDF)

Reasonable Adjustment Request Form (PDF)

Access to Assessments (PDF)

Tutor policy (PDF)

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Data protection policy (PDF)

Equal opportunities policy (PDF)

General Regulations (PDF)

Malpractice policy (PDF)

Reasonable adjustments policy (PDF)

Reasonable Adjustment Request Form (PDF)

Access to assessments (PDF)

Retention of information (PDF)

Tutor policy (PDF)

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