Policies and Procedures

Complaints and Appeals

Appeals and Complaints - Chairs in Auditorium

If our customers are not happy with our products and services, we have procedures for dealing with both complaints and appeals.

Complaints procedure (PDF)
The complaints procedure is designed to address instances where there is a problem with a CACDP product or service.

Appeals policy (PDF)
The appeals policy is designed to address instances where there is a problem with a decision made by CACDP.